Return, Refund & Cancellation Policy

Effective Date: September 3, 2026

AtVexora, we want you to be satisfied with your purchase. If you need to return an item, request a refund, or report a problem with your order, please review the policy below.

1. Return Policy

We accept eligible returns within14 days of delivery.

To be eligible for a return, the item must:

• Be in the same condition as when you received it
• Be unused, unworn, and unwashed
• Have all original tags attached, when applicable
• Be returned in its original packaging, when applicable
• Include proof of purchase or your order information

Returned items must not show signs of use, damage, washing, alteration, or missing parts unless the item was received defective or damaged.

Photo Requirement for Returns and Refunds

To help us verify your return request and resolve issues quickly,customers may be required to provide clear photos of the product.

For items reported as defective, damaged, incorrect, or materially different from the product ordered, clear photos are required before a return or refund can be approved.

Photos should clearly show:

• The complete product
• The claimed defect, damage, or issue
• Any damaged packaging, when relevant
• Product labels, tags, or identifying information, when applicable

A return or refund request for a damaged or defective item may be delayed or denied if the required photos are not provided or if the photos do not clearly show the reported issue.

This verification helps us protect customers and prevent incorrect or fraudulent return claims.

2. How to Request a Return

To start a return, contact us at:

support@vexorastudio.live

Please include:

• Your order number
• The reason for the return
• Clear photos of the product when requested
• Photos showing any defect, damage, or other issue

Do not send an item back before receiving return authorization from us.

If your return is approved, we will provide the applicable return instructions and, when eligible, a prepaid return shipping label.

Unauthorized returns may not be accepted.

We do not charge a restocking fee on approved eligible returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us promptly if:

• The item is damaged
• The item is defective
• You received the wrong item
• The item is materially different from what you ordered

Please provide clear photos showing the issue when contacting us.

We will review the information and work to resolve the issue as quickly as possible.

For damage or defects,clear photographic evidence is required to help us verify the claim. If the provided images do not clearly show the reported damage or defect, we may request additional photos before approving a return or refund.

4. Free Return Shipping

Eligible returns for approved reasons may qualify forfree return shipping.

If your return is approved and qualifies for free return shipping, Vexorawill provide a prepaid return shipping label.

Return shipping arrangements may vary depending on the reason for the return and the applicable return conditions.

5. Restocking Fees

Vexoradoes not charge restocking fees for eligible, approved returns.

However,order cancellations made more than 1 hour after purchase are subject to a 10% cancellation fee, as described in our Order Cancellation section below.

6. Order Cancellations

Cancellation Within 1 Hour

You may cancel your order within1 hour of purchase with no cancellation fee.

Please contact us as soon as possible if you need to cancel your order.

Cancellation After 1 Hour

Cancellation requests receivedmore than 1 hour after purchase are subject to a10% cancellation fee.

The remaining amount will be refunded to your original payment method, subject to the applicable processing and refund conditions.

Orders Already Processed or Shipped

Once an order has been processed for fulfillment or shipped, it may no longer be possible to cancel the order.

In this situation, you may request a return after delivery, provided the order and item qualify under this Return & Refund Policy.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized products
• Personal care and beauty products
• Hazardous materials
• Flammable liquids or gases
• Gift cards

Some products may have additional return restrictions disclosed on their product page before purchase.

If you are unsure whether an item is eligible for return, please contact us before purchasing.

8. Exchanges

We generally do not process direct exchanges.

If you need a different item, size, color, or product, the fastest option is to request an eligible return and place a new order once your return has been approved.

9. Refunds

Once we receive and inspect an approved returned item, we will notify you whether your refund has been approved.

If approved, your refund will generally be processed within2 business days and issued to your original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund within15 business days after the refund was approved, please contact us at:

support@vexorastudio.live

Refund Amount

The amount refunded depends on the reason for the return and the applicable terms of this policy.

For approved returns, any applicable deductions will be communicated before the refund is processed.

10. European Union 14-Day Right of Withdrawal

If you are located in the European Union and your purchase is covered by applicable EU consumer protection laws, you may have the right to cancel your order within14 days of receiving the goods, without providing a reason.

Certain statutory exceptions may apply, including for products that are exempt from the right of withdrawal under applicable law.

Where EU consumer protection laws provide rights that are more favourable than this policy, those legal rights will apply.

11. Lost Packages

If your package appears to be lost during transit, please contact us within7 days of the expected delivery date.

We will work with the shipping carrier to investigate the shipment and assist you with the available resolution.

Please provide your order number and any relevant delivery or tracking information when contacting us.

12. Return Review and Verification

All return and refund requests are subject to review.

To protect our customers and our business from incorrect or fraudulent claims, Vexoramay request additional information, including clear product photos, packaging photos, or other reasonable evidence related to the order.

For claims involving damage, defects, incorrect items, or items that materially differ from the order,the provided images must clearly demonstrate the reported problem.

If the submitted images are unclear, incomplete, or do not show the claimed issue, we may request additional images before making a decision.

13. Contact Us

If you have questions about returns, refunds, damaged products, or order cancellations, please contact our support team:

Email: support@vexorastudio.live

Please include yourorder number in your message so we can assist you as quickly as possible.

Quick Summary

Request	Policy
Cancel within 1 hour	No cancellation fee
Cancel after 1 hour	10% cancellation fee
Return window	14 days after delivery
Restocking fee on eligible returns	No fee
Damaged/defective claim	Clear product photos required
Wrong item claim	Clear product photos required
Refund method	Original payment method
Refund processing	Generally within 2 business days after approval
Return authorization	Required before sending an item back
Support	support@vexorastudio.live